1. Once I purchase a phone card, how do I use it?
Upon purchasing a phone card from HOTPHONECARD.COM you will receive an email message providing you with a toll-free access number, PIN number and a customer service number. Simply, call the toll-free access number, enter your PIN and then dial the phone number of the person you are calling. If you are a new customer, our customer support team will call you to verify your order.

2. What if I do not want to use pin no?
Our New package provides pin less dialing. You just have to dial the Toll Free no and then the destination no, there is no need to dial the pin no.

3. Can I use my Phone Card to dial another country other than the country I originally bought the card for?
Yes, however, the rates that are advertised on the web only apply to the specific country in which the card was intended. Please visit the respective rate page for the destination

4. If my Phone Card expires can I be reimbursed for the unused portion of the card?
No please make sure to exhaust your Phone Card prior to 90 days from the date of purchase. But some cards have no expiration date, Please see the card details For expiration date info.

5. Why should I have to wait for my account to be activated before receiving my pin #?
At HOTPHONECARD.COM confirming your order is our way of ensuring consumer protection against credit card fraud. Our highly trained customer service representatives inspect and verify all new orders to guarantee your online security. This is a one time process once your account has been verified and activated you will start receiving your pin instantly on your e-mail.

6. How do I know which card is right for me?
HOTPHONECARD.COM offers calling cards to call anywhere in the world to find out the rates to the country and city you are calling to select the country you will be calling from and the destination to which you will be calling. Connection fee cards usually offer lower rates, but charge you a connection fee every time you call. These cards offer more minutes and are better for longer conversations. Opting for a no connection fee card is usually a better choice for shorter, more frequent phone calls to a certain destination. If you are calling to cellular phones then choose a card, which denotes that it is specifically for calling cellular phones. Also, note that some of our cards offer discounted rates to certain major cities within a country.


7 . Why are the rates different when calling a cell phone
In most international countries, a surcharge is applied when calling to cellular phones. This additional charge results in rate increases. But Moreover for certain countries it is cheaper like India.

8 . Is it safe to purchase your service over the Internet?
Our technology makes it possible for sensitive data to be safely transmitted over the Internet; the information is encrypted using proprietary and secure socket layer (SSL) technology

9. I lost the password to My Account. How do I get it back?
Click the link Forget your Password - Click Here under the username and password box and your password will be e-mailed to you promptly

10. I lost my access number and PIN number. How do I get that back?
In this case please go to “MY ACCOUNT” and sign up you will see your most recent purchases and if you do not find the pin you are looking for please call us we will try to provide that to you.

11. Can I recharge my Phone Card?
Absolutely Yes!! Our website will allow you to use the same pin # and let you just add more money to it once you use up the existing balances. You must purchase a rechargeable card initially for this feature to work.

12. If a card has a weekly fee how it will be charged?
If a card has a weekly fee it will be deducted after the first call and then it will not be deducted until the next week.

13. What if the rate on the site differs from the rate on the calling package purchased.
If the rates on the site differs from the rate of the calling package, customers are requested to contact us as soon as possible and should not use the card. If they use the card without contacting us then they will get the mins which prompted on the calling package and not on the site.