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Use of this web site is expressly conditioned on your acceptance of all terms and conditions stated herein and any other place on this web site. DO NOT USE THIS WEBSITE if you do not accept all the terms and conditions stated herein and at other places (including Frequently Asked Questions, and “Detail” section of the respective prepaid phone card) on this website.

It is a Federal AND State Offense to purchase any product or service by fraudulent means. Products/services purchased on this web site shall not be used for any unlawful purpose.

Raza Communications does not warrant that the service is completely error or interruption free nor does Hot Phone card warrant any connection to or any transmission over the Internet. Hot Phone card makes no representation or warranty express or implied including but not limited to any warranty of merchantability or fitness for a particular purpose or as to the quality of the call. In no event will Hot Phone card be liable for any indirect, special, incidental or consequential losses or damages arising in any manner from the use of any products sold on this web site

¤ Higher rates will apply for calls completed to international cellular phones.

¤ An additional fee will be deducted for every call placed from a pay phone.

¤ Unless otherwise specified, all prepaid phone cards sold on www.raza.com are valid for 60 days from the date of purchase.

¤ Call Details provided by customer service of the carrier about the usage of a prepaid phone are final and will be considered authentic record/proof about the usage of a card.

¤ All sales are final. Phone card pins, once issued/revealed are Non Refundable, Non Transferable and Non Exchangeable. Phone cards have no cash value.

¤ Calling rates, billing increments, fees, taxes, and other charges are subject to change any time, without notice. Hot Phone card will not be responsible or liable for any change in calling rates, billing increments, fees, taxes, and other charges.

¤ Hot Phone card does not guarantee call quality or connectivity, and will not be responsible or liable for reimbursement of lost minutes or reduction in the stored value of any prepaid card. Connection to a wrong number is a valid call.

¤ Service outages extending over few hours to a couple of days may occur. Hot Phone card will not be liable for such outage, and customers shall have no right to any refund, credit, compensation or damages from Hot Phone card because of service outage or any other situation arising out of service outage.

¤ Customers will be provided with customer service number (or email address) of the card issuer, along with the phone card pins at the time of issue of pins. Customer has to contact the respective customer service for all issues relating to a specific phone card.

¤ Customers may contact Hot Phone card's customer service, if the card issuer’s customer service has not addressed the problem within Terms and Conditions of sale of www.hotphonecard.com. Customer service from Hot Phone card is available only through electronic mail from “Customer Support” on www.hotphonecard.com home page. Customer service from Hot phone card will be available when the website (www.hotphonecard.com) is not live due to technical reasons only between 07:00 AM to 12:00 PM Central Standard Time. Hot Phone card will not be liable for any credits, refunds, compensation or damages to customers due to non-availability of customer service during such period, which can extend up to two weeks.

¤ Unless other specified, all rates apply to calls originating from United States of America (48 contiguous states).

¤ Network services provided by underlying carriers like Sprint, IDT, AT&T, ITE, STI and Data Access etc

¤ A per call connection fee may be applicable on certain phone cards.

¤ Rates/Minutes information is based on entire card being used in one single call.

¤ Monthly, bi-monthly, weekly or other maintenance fees & taxes may apply on certain phone cards.

¤ Hot phone card reserves the right to issue store (website) credit in lieu of credit on credit/debit card of the customer.

¤ There is a $ 2.00 fee to cancel a transaction before issue of pins. Transaction cannot be cancelled after issue of pins.

No Refunds: Hot phone card shall not be obligated to provide any refunds for unauthorized use or for deficiency in the quality or availability of telecommunications services. Buyer assumes all risks immediately upon purchase of the card. Prepaid cards sold are non-refundable and have no surrender value.

Bankruptcy by Carrier: Hot phone card will not be liable or responsible to reimburse for loss of minutes or loss of value in prepaid phone cards if the telecommunications carrier or distributor of the prepaid phone card declares bankruptcy.

Security Issues:This site has security measures (SSL) in place to protect the loss, misuse and alteration of the information under our control. Hot phone card however shall not be responsible for the security of your data or for fraudulent use of credit card to make purchases on this web site nor shall Hot phone card be obligated to make refunds or to provide any compensation where such fraudulent use occurs. Hot phone card will actively cooperate with law enforcement authorities in prosecuting any one who uses this web site or products/services sold over this web site for unlawful use. Dispute Resolution: Dispute arising from purchase on this web site or relating to this agreement, if not settled by the parties in good faith, may at their discretion, be submitted for arbitration to American Arbitration Association (AAA) at their offices in Chicago. All disputes, including interpretation of Arbitration Award shall be subject to laws of State of Illinois, and jurisdiction shall reside with Federal and State Court in Illinois. Prevailing party in the dispute shall be entitled to, in addition to any damages or relief, to reasonable expenses and attorney fees from the other party.
Severability of Provisions:In the event that any section or portion of this agreement is deemed unenforceable by a judicial authority having jurisdiction over the matter, such section or portion shall be deleted form the Agreement, and the Agreement shall be enforced as if that section or portion was not a part of the Agreement in the first instance.

WARRANTY: Hot phone card MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, WHETHER BY FACT OR BY OPERATION OF LAW, IN CONTRACT OR TORT, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR USE OR PURPOSE OR REGARDING THIS WEB SITE, THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED IN THIS WEB SITE, OR ANY PRODUCT OR SERVICE SOLD OR PURCHASED THROUGH THIS WEB SITE.Hot phone card controls this site. Hot phone card reserves the right to make changes, as and when it deems necessary or appropriate, in any of the terms and conditions or any other information provided on this site.Contacting the Web Site If you have any questions about this web site, you may contact.


Customer Service
Email
: support@hotphonecard.com  
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